Information Regarding Earthquake in Hokkaido and Customer Support Contact Information

An earthquake in Hokkaido occurred on Thursday, September 6, 2018. We would like to express our sincerest sympathies to the victims and their families.

We would like to inform you that there is no impact on the production and/or shipment of DISCO products due to this earthquake. However, shipping delays may be expected due to the state of confusion currently occurring in the logistics system in Hokkaido. For more information, please contact customer support below.

Customer Support Contact Information

Customer Support Contact Information

Service Call Center

Phone +81-3-4590-1010
Fax +81-3-4590-1011

Product Delivery and Orders

Sendai Branch Office

Phone +81-22-262-3345
Fax +81-22-262-3346

DISCO's Operations (No Impact)

Both Hiroshima Works and Nagano Works, which are approx. 1100 km and 740 km respectively from the center of the earthquake, are operating normally. In regards to the procurement of raw materials, we have confirmed that all employees, buildings, and facilities of our suppliers in the Hokkaido are safe. As a result, there is no impact on the production of DISCO’s products.

We will update the information on this website to notify you of any important information that is received about this incident.


Please feel free to contact us with any questions or inquiries.